![]() If you do watch, all of us at Roto-Rooter would like to know what you think of our episode. One of those rare magic moments where everything came together to create an amazing story captured by TV cameras. We've heard from viewers around the world who were just blown away by Rick's sincerity and the dedication that Roto-Rooter employees have for their jobs. If you didn't catch this episode the first time around, you owe it to yourself to watch it this Sunday. Rick cleared sewer clogs, used the high-pressure water jetter and remedied clogged bathtub drains among other things. Roto-Rooter president and chief operating officer, Rick Arquilla, worked on the front lines at Roto-Rooter, the largest and best known 24 hour plumbing company in the U.S. The episode originally aired on Easter Sunday, April 4. Roto-Rooter's emotional episode of Undercover Boss is set to repeat this Sunday, July 25, at 9:00 p.m. ROTO-ROOTER'S EPISODE OF UNDERCOVER BOSS AIRS AGAIN But he also did welding work on Roto-Rooter machines at the Roto-Rooter factory in Des Moines and dispatched Chicago plumbers from the call center. In Chicago, he cleaned grease traps using a big pump truck. Rick's alias was Hank Denman, a rookie sewer and drain service technician in New Orleans doing some sewer cleaning, bathroom plumbing work, etc. This is going to be a pretty amazing episode. ![]() ![]() Watch Rick working as a front-line Roto-Rooter service technician doing some of the toughest and dirtiest plumbing jobs at Roto-Rooter. ![]() Her newest book, The Triangle of Truth, has been cited as the blueprint for “how smart people can get better at everything.” Visit for a short video intro.Roto-Rooter president and COO, Rick Arquilla will be the featured "Undercover Boss" on the popular CBS reality show this weekend. Rick Arquilla is the president and chief operating officer of Roto-Rooter. The founder and principal of McLeod and More Inc, she specializes in sales and leadership training. Rick Arquilla President and Chief Operating Officer of Roto-Rooter Services Company. Tough work gloves need to be worn to protect the hands since the user is required to hold onto the cable as he feeds more into the pipe. Lisa Earle McLeod is an author, columnist, keynote speaker and business consultant. To use the machine effectively, the user inserts the blade and cable into a sewer cleanout access port, then pushes the cable several feet into the sewer pipe before turning on the Roto-Rooter machine. Real leaders look for ways to support and appreciate the unsung heroes who make their company great. Real leaders don’t worry about what their employees are doing when the boss isn’t looking. Other businesses may be more glamorous than plumbing and pipes, but in era of corporate scandals and out-of-touch CEOs who seem more concerned with their mansions and bonuses than their own employees, it’s nice to know there are still a few good guys at the top.Ĭonsider Arquilla’s comments when, after revealing his true identify, he calls together his team and, choking back tears, tells them,”You taught me how to do the work, but you also taught me how to be a better person, and for that I’m grateful.” On Sundays Undercover Boss, the show is going down the Rick Arquilla, the president and COO of Roto Rooter, the episode will take its business executive-as-normal. You gotta love a guy who’s willing to shovel you-know-what so that he can better understand his people. He’s amazed when, at the end of the day, the man invites him to come along as he spends an evening coaching basketball for under-privileged kids.Īrquilla, who grew up in a blue collar town and whose own father was a factory worker, is overwhelmed with emotion as he observes firsthand just how much his employees care about their jobs, their customers, their families and their communities.ĭuring one scene when a welder who works at the Roto-Rooter manufacturing plant in West Des Moines tells trainee Hank (undercover Arquilla) that people are worried about losing their jobs, Arquilla is clearly humbled by how many families are dependent on the success of the organization he leads. He observes a tech spending a long day handling all his own jobs as he also fields questions on his cell phone from fellow technicians. He assists a technician who cuts his own commission so that a poor woman can afford much-needed repairs to her pipes. 2010: When the producers of the CBS reality TV hit Undercover Boss brag that. She trains him to be empathetic, telling him, “Your customers come first.” Media Interviews by Bob Andelman on Spotify. He works alongside the single mother customer service rep who’s behind on her mortgage and whose parents take care of her autistic son while she works nights. Posing as a fifty-something, blue-collar trainee named Hank allows Arquilla to relate to his employees in a way that CEOs rarely do.
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